Privacy Policy
Last updated: June 2025
1. Who We Are
Grain Routes is a trade name of K K Traders, a makhana processing and distribution business registered at Wazirpur Industrial Area, Delhi – 110052 (GST: 07DSFPK7706D1ZT). This policy applies to the website grainroutes.com and all related inquiry forms.
2. Information We Collect
- Name and company name (when you fill an inquiry or sample request form)
- Phone number and email address (for follow-up and order communication)
- City and state (for shipping estimates and regional pricing)
- Requirement type and product preferences (to match the right product SKUs)
- IP address and browser type (collected automatically via server logs)
- Pages visited and time on site (via Google Analytics 4 — anonymised)
3. How We Use Your Information
- To contact you about your inquiry or sample request within 2 business hours
- To send WhatsApp messages and emails related to your order or quote
- To dispatch product samples to your address
- To improve our website content and user experience (analytics only)
We do not sell, rent, or share your personal data with any third party for marketing purposes.
4. Data Storage
Your inquiry data is stored in Supabase (a PostgreSQL database hosted on AWS in the Mumbai region). Access is restricted to authorised team members only. Data is retained for up to 3 years or until you request deletion.
5. Cookies
We use Google Analytics 4 cookies to understand site traffic. These cookies are anonymised and do not identify you personally. No advertising or tracking cookies are used. You can disable cookies in your browser settings at any time.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing grainroutes@gmail.com. We will respond within 7 working days.
7. Contact
For any privacy-related questions, write to us at:
K K Traders (Grain Routes), Wazirpur Industrial Area, Delhi – 110052
Email: grainroutes@gmail.com